Career Opportunities
November 20, 2019

Mid Island Co-op is committed to a diverse and supportive working environment based on our core company values of Integrity, Community, Respect and Teamwork. And we are committed to giving back to our communities – last year we donated over $150, 000 to a variety of local charities, programs and community organizations.

We’re able to give back by keeping our profits right here on the Island. With 16 gas bars & 4 Liquor Stores located throughout Central and Northern Vancouver Island, we pride ourselves on providing quality service and products to our 55,000 members and customers. All Mid Island Co-op members are owners and receive cash back on purchases and equity in our company each year.

Our Team Members receive competitive salaries, a comprehensive benefits package and an employer-contributed pension plan. We encourage our Team Members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.

At Co-op, we embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. Come in and see what we’re all about!


CURRENT OPPORTUNITIES:

Area Manager

The Area Manager has the responsibility of leading and overseeing the employees, processes and operations for a group of stores. The Area Manager spends most of their time training, supporting and coaching their teams; developing their site managers to meet or exceed store financial goals; and ensuring that Mid Island Co-op standards and processes are delivered in every store.

Position Summary & Duties:

• Provides leadership for every site manager in area to ensure stores meet or exceed budgeted goals; and is responsible for profitability of area stores.
• Recruits, selects and trains Assistant Managers and Managers.
• Provides coaching, direction and follow-up to site manages in their area through weekly unscheduled and scheduled visits around key business initiatives.
• Supports Site Managers in creating and maintaining customer/member and employee engagement.
• Works with Division Manager in the feasibility/developmental/construction process for minor/major projects.
• Plans, monitors, and manages a variety of internal projects from initiation to completion.
• Conducts monthly financial reviews with each site manager to ensure full understanding of plan/budget and P&L.
• Collaborates with other department managers to resolve issues, manages projects, review procedures for improvement, etc.

Who you are:

You are looking for a career in Retail Store Operations and:
• You have a Certificate, Diploma or Degree in Operations / Business Management or other related field; or an equivalent combination of education, training and experience
• You have a minimum eight years of experience including five years of supervisory/management experience
• You have a proven understanding of store operations, budgets and reporting.
• You can coach multiple site managers and their teams.
• You have the ability to manage multiple projects, deadlines and priorities.
• You can travel to sites as per the zone designation.
• You have strong verbal, written, organizational and communication skills; as well as strong computer knowledge and skills (Microsoft Word, Excel and Outlook).
• You align with Mid Island Co-op’s values of Community, Respect, Integrity and Teamwork.
• You believe in building relationships and collaborating to deliver solutions that matter most, and you recognize the value that different perspectives bring to meet shared objectives.

Please note that all positions require a criminal background check and our safety-sensitive positions will require pre-employment alcohol and substance testing.

Apply by sending a resume and cover letter to HR@midisland.coop or in person at #103 – 2517 Bowen Road, Nanaimo, BC. Closing date for this competition is October 31, 2020.


Office Manager, Mid Island Co-op Administration Office

This position establishes and maintains administration principles, practices and procedures as well as assisting with period end reporting. The Office Manager collaborates with the Accountant to maintain the company’s accounting systems and implements changes as required.

Key Responsibilities: 

• Manages the day-to-day operations of the Administration Office in accordance with Mid Island Co-op policies, procedures and programs.
• Provides direction and leadership to the Administration staff toward building a positive, highly motivated and engaged workforce.
• Conducts all hiring, orientation, training and development, performance management, discipline, recognition, terminations, etc. for office administration staff.
• Manages the accounting operations including the review of journal entries, accounts receivable, accounts payable and statutory reporting.
• Establishes and monitors internal controls to ensure that accounting activities are in accordance with established legal regulatory and company policies and procedures.
• Works with accountant to implement processes which impact customer quality and influence internal operating efficiency.
• Provides financial analysis as required to drive improved decision making.
• Provides advice and guidance on all accounting matters including financial systems, record keeping, analysis and reporting
• Coordinates year-end audit with the Accountant and assists with working papers.
• Supports new systems and project implementation from a tactical finance and internal control perspective.
• Maintains and reconciles patronage records.
• Be the point person for mailing, shipping, supplies, company’s vehicle insurance, equipment, bills and errands.
• Ensure that vendors, services providers and all suppliers are invoiced and paid on time.
• Perform audits of department’s receiving, cash ups and deposits.
• Clear all clearing accounts at period end
• Review patronage at year end, any members with negative purchases, and other unusual patronage transactions.
• Ensure that outstanding, courteous customer service is provided to our members at all times.
• Keep abreast of changes in the accounting area and continually improve personal knowledge that could benefit the Co-operative and its members.
• Be knowledgeable about Mid Island Co-op policies regarding membership, patronage and equity for the benefit of our members.

Market:

• Be a liaison and public relations representative for the Co-op within the communities we serve by delivering world-class customer service to our members and customers;
• Exemplify the Co-op brand personality. Strive to be Friendly, Caring, Proud, Authentic, Trusted, Honest, Successful and Knowledgeable in each and every interaction with our members, customers, employees, suppliers, and stakeholders;
• Embody our employee values. Demonstrate Integrity, Community, Respect and Teamwork in everything we do.
• Promote our Co-op brand values: Locally Invested, Community-Minded, and Lifetime Membership Benefits; and
• Consistently deliver legendary service to make all guests of our Co-op feel “at home here.”

Qualifications: 

• Certificate, Diploma or Degree in Accounting, Business or other relevant field OR and equivalent combination of education, training and experience
• Three or more years accounting/finance experience
• CPA designation would be an asset
• Three to five years supervisory experience, preferably in a unionized environment
• Strong communication (verbal and written) and interpersonal skills.
• Ability to work independently and as a member of a team.
• Excellent analytical, organizational, problem solving and supervisory skills.
• Strong time and project management skills.
• Ability to interpret and implement policies and procedures.
• Ability to communicate complex information in a manner that can be understood by the audience.
• Advanced computer proficiency in Word, Excel, PowerPoint, and Outlook.
• Alignment with Mid Island Co-op’s values of Community, Respect, Integrity and Teamwork.


Gas Bar Manager, Ladysmith

The Gas Bar Manager is responsible for the overall operation of their gas bar location to improve service, program execution and company profitability. This includes scheduling, appraisals, budgeting and attaining financial results. Other responsibilities include managing the image, standards, implementation and adherence to company programs, policies and procedures. This position is also responsible for human resources and payroll related activities.

Position Summary & Duties:

• Manages the daily store operations in accordance with Mid Island Co-op policies, procedures and programs.
• Provides direction and leadership to the store team toward building a positive, highly motivated and engaged workforce.
• Develops staff schedules according to sales needs, ensuring the operations budget is adhered to.
• Directly responsible for all store employee relations including hiring, orientation, training and development, performance management, discipline, recognition, terminations, etc.
• Manages and maintains the store’s merchandising standards in accordance with company expectations.
• Implements and manages Mid Island Co-op programs, policies and procedures.

Who you are:

• You are looking for a career in Retail Store Operations and:
• You have a Grade 12 education or acceptable combination of education and experience
• You have a Minimum two years of supervisory experience, and two years of gas bar experience preferred
• You have a proven understanding of store operations, budgets and reporting.
• You are a leader and team player with strong communication skills
• You have basic receiving ordering and merchandising skills.
• You have strong verbal, written, organizational and communication skills; as well as strong computer knowledge and skills (Microsoft Word, Excel and Outlook).
• You align with Mid Island Co-op’s values of Community, Respect, Integrity and Teamwork.
• You believe in building relationships and collaborating to deliver solutions that matter most, and you recognize the value that different perspectives bring to meet shared objectives.

Please note that all positions require a criminal background check and our safety-sensitive positions will require pre-employment alcohol and substance testing.

Apply by sending a resume and cover letter to HR@midisland.coop or in person at #103 – 2517 Bowen Road, Nanaimo, BC. Closing date for this competition is October 31, 2020.


Human Resources Advisor - Mid Island Co-op Administration Office

The Human Resources (HR) Advisor plays a key role in the Human Resources department of Mid Island Co-op. The HR Advisor leads in the efficient organization of all administrative HR functions for Mid Island Co-op. This position is responsible for supporting the HR Manager in the day-to-day functions of the Human Resources Department (e.g. recruitment, engagement, wellness, compensation, etc.).

Key Responsibilities: 

Human Resources:
• Provides support to Human Resources Manager and other members of the management team on personnel matters; personnel matters may include but not limited to support and guidance related to interviews, hiring, discipline, de-hiring of employees, and collective agreement/policy interpretation and application.
• Assists with the recruitment process by preparing postings, reviewing the candidate pool, short-listing, pre-screens, interviews, reference checks and offers.
• Delivers new employee on-boarding and orientation
• Supports the Human Resources Manager and CEO in negotiations of collective bargaining agreements in conjunction with Labor Relations at FCL’s Home Office
• Assists Human Resources Manager in developing succession planning initiatives for the Co-op
• Provides coaching and support to managers on all aspects of talent management practices, including goal setting, performance management, talent development and exiting employees
• Provides coaching and assistance with the disciplinary process, formulating disciplinary communications, advises on disciplinary meetings and is involved in meetings when required
• Conducts investigations which includes conducting employee interviews/meetings, record keeping and follow up documentation to ensure transparency throughout the process (often for sensitive and complex issues such as harassment)
• Develops and revises job descriptions/profiles as required
• Provides advice and guidance on compensation practices, pension, benefits, retirements, leaves, etc.
• Assist in the development and promotion of an employee engagement strategy for the betterment of all staff at the Co-op
• Promote Health and Wellness initiatives
• Assist the Human Resources Manager in identifying training needs for all co-op staff by department and position; and report on completed employee training
• Enters and manages data in the HR Information System (Ultipro)
• May provide back up to the Payroll Advisor
• Participate in other Human Resources activities as required.

Market:
• Work within the Mid Island Co-op communities to ensure that Mid Island Co-op is viewed as top/preferred employer.
• Be a liaison and public relations representative for the Co-op within the communities we serve by delivering world-class customer service to our members and customers
• Exemplify the Co-op brand personality. Strive to be Friendly, Caring, Proud, Authentic, Trusted, Honest, Successful and Knowledgeable in each and every interaction with our members, customers, employees, suppliers, and stakeholders
• Embody our employee values. Demonstrate Integrity, Community, Respect and Teamwork in everything we do.
• Promote our Co-op brand values: Locally Invested, Community-Minded, and Lifetime Membership Benefits; and
• Consistently deliver legendary service to make all guests of our Co-op feel “at home here.”
• Keep current on HR trends happening in the marketplace.

Contacts: 
Executive/Senior Management CEO
Division/Department Managers Staff members
Lawyers, consultants, business advisors Professional Associations
Federated Co-operatives Limited Government & other Regulatory bodies
Other suppliers and vendors

Qualifications:

• 3+ years Human Resources or other relevant experience
• Certificate, diploma or degree in Human Resources or related field.
• CPHR designation an asset
• Individual with strong communication (verbal and written) and interpersonal skills.
• Excellent analytical, organizational and problem solving skills
• Strong computer knowledge and skills
• Alignment with Mid Island Co-op’s values of Community, Respect, Integrity and Teamwork.

Apply by sending a resume and cover letter to HR@midisland.coop or in person at #103 – 2517 Bowen Road, Nanaimo, BC. Closing date for this competition is October 31, 2020.


Accounting Clerk - Mid Island Co-op Administration Office

Reporting to the Senior Accountant, this full-time position is responsible for providing accounting and administrative support to the Mid Island Co-op and its members, ensuring effective and efficient office operations.

Position Summary & Duties: 

• Processing, reconciling and auditing daily business
• Processing memberships (including transfers, age, moved, closes, etc.)
• Preparing and processing journal entries
• Preparing daily bank deposits
• Preparing reconciliations for a variety of accounts (credit cards, member benefits, loyalty cards, lottery, fuel, BRIC, etc.)
• Preparing financial statements and reports, including year-end reports
• Maintaining the General Ledger code list
• Processing remittances (GST/PST, BC Tax Claims)
• Maintaining spreadsheets (equity changes, liters/sales, market gain/loss, etc.)
• Manage inventory markdowns and transfers
• Process Equity cheques and Equity-Patronage reporting to FCL

Qualifications:

• Diploma in Accounting or other related discipline; OR an equivalent combination of education, training and experience
• Ability to use Microsoft Word, Excel and Outlook at an intermediate level
• Self-motivated to work alone or can work as a member of a team
• Strong communication, inter-personal and customer service skills
• Excellent time-management and organizational skills with great attention to detail
• Knowledge of petroleum products and experience with petroleum pricing an asset
• Ability to successfully pass a background check
• Alignment with Mid Island Co-op’s values of Community, Respect, Integrity and Teamwork.

Wages:

This is a unionized position paying a competitive wage dependent on education and experience.

Interested candidates are asked to submit a cover letter and resume with “Accounting Clerk - Administration” in the subject line, by email to HR@midisland.coop, or in person at #103 – 2517 Bowen Road, Nanaimo


Propane Delivery Driver — Gabriola

Reporting to the Gas Bar Manager, the Propane Delivery Driver is responsible for delivering world-class customer service; and making propane deliveries following the most economical route and with minimum time delay.

Position Summary & Duties:

• Operate the delivery unit in a safe and lawful manner and practices safe handling of products, and other equipment at all times, including completing daily truck safety checks.
• Verify that the product and quantity match the delivery manifest before travelling.
• Maintain a delivery schedule and ensure the timely delivery of all products.
• Confirm that all products delivered are invoice correctly.
• Maintain and clean the delivery unit, keeping a record of all regular maintenance required, and scheduling appointments when needed. Report any maintenance or repairs needed for delivery unit immediately to management.
• Prioritize service to customers while delivering, ensuring delivery in a timely in a manner, working with customer, fellow team members and management to keep deliveries in the most efficient routes
• Maintain safe loading and deliveries of propane to customers
• Communicate safe storage and handling procedures to customers while following company’s safety policies Follow and maintain a customer contract program that ensure all customers receive the agreed upon deliveries.
• Incumbent will perform the duties of the Customer Service Representative during slow delivery times.

Qualifications:

• You have a valid Class 5 driver's license with a clean driving abstract
• You have good interpersonal skills
• You must be able to work with minimal supervision
• You must have some computer skills
• You are committed to excellent internal and external customer service
• You have a high level of integrity and work ethic
• You are physically able to lift, push, and pull up to 50 lbs
• You can deal with people sensitively, tactfully, diplomatically, and professionally at all times
• You can effectively communicate both orally and in writing
• You are highly flexible with strong interpersonal skills that allow you to work effectively in a diverse environment
• You can respond quickly in a dynamic and changing environment
• You align with Mid Island Co-op’s values of Community, Respect, Integrity and Teamwork.
• You believe in building relationships and collaborating to deliver solutions that matter most, and you recognize the value that different perspectives bring to meet shared objectives.

Our Team Members receive competitive salaries, a comprehensive benefits package and an employer-contributed pension plan. We encourage our Team Members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.

At Co-op, we embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

Please note that all positions require a criminal background check and our safety-sensitive positions will require pre-employment alcohol and substance testing.

Apply by sending a resume and cover letter to Lisa.Howe@midisland.coop or in person at 545 North Road, Gabriola Island, BC.

Part-time Customer Service Representative  – South Parksville Liquor Store

We are looking for an energetic and positive person to join our team – someone who has a passion for working with customers and a genuine interest in in the products we sell.

Position Summary & Duties:

• Provides customer service and maintains positive customer relations through the proper handling of questions, comments and complaints.
• Orders, receives and displays merchandise as directed.
• Processes register transactions, refunds and returns, activates gift cards.
• Stocks, faces and rotates product on shelves, ensuring display presentation and proper stock levels are maintained.
• Cleans spills and display fixtures to ensure a neat and organized store is maintained
• Ensures sales floor and back stock are area clean of cardboard and debris.
• Performs and follows all aspects of cash handling policies and procedures.
• Performs all aspects of opening and closing duties.
• Performs all duties while following established Occupational Health and Safety policies and procedures.

Qualifications:

 • Grade 12 education or acceptable combination of education and experience
• Basic receiving ordering and merchandising skills
• Strong math skills and basic computer skills (Microsoft Word, Excel and Outlook)
• Current Serving it Right certification
• Team player with strong communication skills
• Ability to physically lift, push, and pull up to 50 lbs.
• Prefer retail experience and/or specific retail liquor experience
• Alignment with Mid Island Co-op’s values of Community, Respect, Integrity and Teamwork.
• Ability to successfully pass a background check
• Able to work a flexible schedule including weekends

Mid Island Co-op offers all team members: Employee Family Assistance Program • Excellent Opportunities for Advancement • Competitive Wages • Annual Bonus Program • Service Recognition Program • Learning and Development Opportunities.

Interested candidates are asked to submit a cover letter and resume by September 18, 2020, by email, with “Customer Service Supervisor – South Parksville Liquor” in the subject line, to louise.langille@midisland.coop.


Assistant Manager, Lake Cowichan Gas Bar

The Assistant Manager, Gas Bar is responsible for assisting the Gas Bar Manager in the overall operation of their gas bar location. This includes scheduling, appraisals, budgeting and attaining financial results. Other responsibilities include managing the image, standards, implementation and adherence to company programs, policies and procedures.

Summary of Position & Duties:

• Assists the store manager with oversight of the daily store management ensuring operations and management in accordance with Mid Island Co-op policies, procedures and programs, including providing supervision and direction to store employees.
• Provides customer service and maintains positive customer relations through the proper handling of questions, comments and complaints.
• Performs and follows all aspects of cash handling policies and procedures.
• Oversees the ordering of all merchandise and supplies; oversees receiving, including reviewing/verifying and authorizing appropriate invoices, returns transfers, claims and proper storage of products.
• Develops and maintains schedules, including inputting and editing as required with Team Leader approval.
• Participates in the development of work plans and yearly budgets.
• Assists with training/orienting new Customer Service Representatives.
• Performs and follows all aspects of cash handling policies and procedures.
• Performs all aspects of opening and closing duties.
• Sells memberships.

Qualifications: 

• You have a grade 12 education or acceptable combination of education and experience. We would prefer that you have a minimum of two years of gas bar experience and supervisory experience
• You have basic receiving, ordering and merchandising skills
• You have strong math skills and basic computer skills (Microsoft Word, Excel and Outlook)
• You are a team player with strong communication skills
• You are physically able to lift, push, and pull up to 50 lbs
• You may require Propane Certification and/or FoodSafe
• You align with Mid Island Co-op’s values of Community, Respect, Integrity and Teamwork.
• You believe in building relationships and collaborating to deliver solutions that matter most, and you recognize the value that different perspectives bring to meet shared objectives.

Our Team Members receive competitive salaries, a comprehensive benefits package and an employer-contributed pension plan. We encourage our Team Members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.

At Co-op, we embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

Please note that all positions require a criminal background check and our safety-sensitive positions will require pre-employment alcohol and substance testing.

Apply by sending a resume and cover letter to HR@midisland.coop or in person at 103 – 2517Bowen Road, Nanaimo, BC, by October 18, 2020.

Full-time and Part-time Customer Service Representative – Gabriola Island

Position Summary & Duties:

• Provides customer service and maintains positive customer relations through the proper handling of questions, comments and complaints.
• Orders, receives and displays merchandise as directed.
• Processes register transactions, refunds and returns, activates gift cards.
• Stocks, faces and rotates product on shelves, ensuring display presentation and proper stock levels are maintained.
• Cleans spills and display fixtures to ensure a neat and organized store is maintained
• Ensures sales floor and back stock are area clean of cardboard and debris.
• Ensure the proper care, use and maintenance of equipment and tools; reports repair requirement to the store manager.
• Handles merchandise ensuring quality, minimizing damages and markdowns, ensures price integrity including price changes.
• Promotes the prevention of robbery and violence in the workplace.
• Performs and follows all aspects of cash handling policies and procedures.
• Performs all aspects of opening and closing duties.
• Performs all duties while following established Occupational Health and Safety policies and procedures.

Qualifications:

• Grade 12 education or acceptable combination of education and experience
• Strong math skills and basic computer skills (Microsoft Word, Excel and Outlook)
• Team player with strong communication skills
• Ability to physically lift, push, and pull up to 50 lbs
• May require Propane Certification and/or FoodSafe
• Ability to successfully pass a background check
• Alignment with Mid Island Co-op’s values of Community, Respect, Integrity and Teamwork.

Interested candidates are asked to submit a cover letter and resume, with “Full-time Customer Service Representative - Gabriola” in the subject line by email to Lisa.Howe@midisland.coop or drop off in person at 548 North Road, Gabriola Island

Part-time Customer Service Representative, Chemainus Gas Bar

The Customer Service Representative, Gas Bar is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to company policies, procedure and standards.

Summary of Position & Duties:

• Provides customer service and maintains positive customer relations through the proper handling of questions, comments and complaints.
• Orders, receives and displays merchandise as directed.
• Processes register transactions, refunds and returns, activates gift cards.
• Stocks, faces and rotates product on shelves, ensuring display presentation and proper stock levels are maintained.
• Cleans spills and display fixtures to ensure a neat and organized store is maintained
• Ensures sales floor and back stock are area clean of cardboard and debris.
• Ensure the proper care, use and maintenance of equipment and tools; reports repair requirement to the store manager.
• Handles merchandise ensuring quality, minimizing damages and markdowns, ensures price integrity including price changes.
• Promotes the prevention of robbery and violence in the workplace.
• Performs and follows all aspects of cash handling policies and procedures.
• Performs all aspects of opening and closing duties.


Qualifications:

You are looking for a career in Customer Service and:
• You have a grade 12 education or acceptable combination of education and experience
• You have strong math skills and basic computer skills (Microsoft Word, Excel and Outlook)
• You are a team player with strong communication skills
• You are physically able to lift, push, and pull up to 50 lbs
• You may require Propane Certification and/or FoodSafe
• You align with Mid Island Co-op’s values of Community, Respect, Integrity and Teamwork.
• You believe in building relationships and collaborating to deliver solutions that matter most, and you recognize the value that different perspectives bring to meet shared objectives.

Our Team Members receive competitive salaries, a comprehensive benefits package and an employer-contributed pension plan. We encourage our Team Members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.

At Co-op, we embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

Please note that all positions require a criminal background check and our safety-sensitive positions will require pre-employment alcohol and substance testing.

Apply by sending a resume and cover letter to Cam.Watson@midisland.coop or in person at 9355 Smiley Road, Chemainus, BC.

Full-time and Part-time Customer Service Representative – Salt Spring Island

Our Gas Bar/ Convenience Store on Salt Spring Island, BC is looking to add to their team energetic, people-focused persons on a full-time or part-time basis. 

Position Summary & Duties:

• Provide knowledge, sales and service to customers in a courteous, efficient manner and within approved programs, policies and procedures.
• Perform general housekeeping and maintenance duties.
• Must be committed to a SAFE working environment.
• Enjoy working with the public. Strong interpersonal, leadership and communication skills, motivation and ability to work in a very busy environment are required.
• Must undertake specific training programs for providing unique services.
• Able to work a flexible schedule including evenings and weekends.
• To perform other duties as assigned.
• Contribute to the Team in living the Corporate Values of Community, Respect, Teamwork and Integrity.

Qualifications:

• High school diploma or equivalent
• Ability to lift up to 50 pounds
• Retail experience and or specific Gas Bar experience will be considered an asset.
• Ability to successfully pass a background check.
• Specific Petroleum/Convenience Store industry training an asset.
• Propane Pump Attendant Certification and Food Safe Certification are assets.

Mid Island Co-op offers all team members: Employee Family Assistance Program • Excellent Opportunities for Advancement • Competitive Wages • Annual Bonus Program • Service Recognition Program • Learning and Development Opportunities.

Interested candidates are asked to submit a cover letter and resume with “Full-time Customer Service Representative – Salt Spring Island” in the subject line, Attention: Joel Shaver or drop off in person at 135 Rainbow Road, Salt Spring Island.

For more information, please contact HR@midisland.coop